Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

Emeris, Rosebank Campus has a vacancy for an Administrator (Fixed-term Contract)

Duties and Responsibilities:

Assessment Logistics

• Coordinate end-to-end assessment processes, including preparation, packing, and distribution of assessment materials.
  
• Liaise with invigilators to schedule assessments and ensure all exam-day requirements are met.
• Maintain assessment records, documentation, and compliance with institutional policies.
• Support the academic team with exam preparation, result collation, and related administrative tasks.

Student Query Management

• Serve as the first point of contact for student queries via IIE Assist, phone, and walk-ins.
• Provide timely, accurate responses to enquiries regarding assessments, timelines, academic processes, and general support.
• Escalate complex queries to relevant departments and ensure follow-up until resolution.
• Maintain a log of student queries to identify trends and improve service delivery.
• Support students with access to resources, campus information, and general guidance.

Sales Support

• Provide prospective students with information about programmes, fees, and application procedures.
  
• Schedule campus visits, consultations, and information sessions for prospective students.
• Ensure that all potential applicant information is promptly shared with the Student Advisor team at Emeris Waterfall

Finance & On-Campus Payment Support

• Strong organisational and administrative skills
• Complete the daily on-campus card schedule for submission to the Cash Book team.
• Act as the liaison between the WFL Finance Team and onsite consultations, ensuring smooth communication and quick resolution of finance-related issues.
• Print encrypted student statements upon request.
• Assist students with bursary-related enquiries and direct them to the Senior SRS for final handling.

Competencies Required:

• Strong organisational and administrative skills
• Excellent communication and customer-service approach
• Ability to manage multiple tasks and deadlines
• Problem-solving mindset and attention to detail
• Proficiency in Microsoft Office

Minimum Education Requirements:

• A 3-year Diploma in administration
  

Minimum Work Experience Requirements

• 2-3 years administration experience.

Working Hours:

• Monday to Friday: 08:00 -17:00

Salary:

• Competitive salary commensurate with experience. 

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance: https://hire.simplify.hr/ContactUs

Emeris is an equal opportunity employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.